QA Manager

London, Ontario
Quality Assurance
London, ON
Depends on Experience Annual
Full Time
Monday - Friday 8:30am – 5:00pm

Quality Assurance Manager


Opportunity Overview

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments!


Dessert Holdings is looking for a Quality Assurance Manager to join our team based in London, Ontario

The QA manager will be responsible for implementing the Quality Policy and Quality Manual of our London plant in tandem with monitoring, assessing, and communicating the Company GMP compliance status and issues through the auditing of documentation, practices, and procedures. The primary focus of this position is to focus and improve the quality vision and impart a positive view of the department not only through the team being led effectively and efficiently, but throughout the operations and management team.

Key Responsibilities & Contributions: (This is meant to be an outline, not an exhaustive list of responsibilities)

  • Responsible for receiving all food safety & quality related audits (including but not limited to customer, regulatory, internal and third-party audits).

  • Responsible for developing quality assurance policies for plantwide quality management programs.

  • Provide leadership and ensure the regulatory requirements are met in all aspects of the plant's operations.

  • Manage QA, QC compliance staff.

  • Oversee the implementation and maintenance of Document control, Process control and training systems.

  • Manage the validation of the facilities, equipment, and processes.

  • Authorize documentation re: manufacture and quality control.

  • Oversee the internal audit of the quality systems in each business unit.

  • Provide leadership and participate in all reviews of QA, management, contracts, and product development.

  • Provide leadership and ensure high levels of food safety management are incorporated in all quality assurance policies and compliance functions, verifying the HACCP system and QMS.

  • Provide leadership and technical support for any new product development to ensure procedures are effective to optimize quality and shelf life.

  • On going support of QMS and CI initiatives throughout the company.

  • Coach, mentor and support QA team, Production Supervisors and team leads on food quality and food safety matters.

  • Lead investigation and follow-up on consumer and customer complaints.

  • Provide technical support on sanitation matters.

  • Ensure that all products for release meet all testing and manufacturing specifications and are accurately labeled, identified, and counted.

  • Ensure facilities available to Customer's Quality Assurance representatives and third-party assessors in order to assess the Quality Management System.

  • Propose preventive measures and promote programs to improve the Quality Management System to the executive committee.

  • Plan and verify the execution of Audits, analyzing the results and deficiencies found.

  • Provide SPC & data support for all operations when and where needed.


  • MSc/BSc degree in either food science, microbiology, biochemistry, or chemical engineering preferably to a post graduate level in either science or management.

  • 8 or more years' experience of leading, managing and implementing QA strategies.

  • Trained in theory and methods (such as Conway or Six Sigma) relating to Food Safety and Quality.

  • Previous experience in benchmarking, integrating, and implementing best practices.

Must have:

  • A strong food safety, quality and regulatory background, preferably already experienced in managing a diverse team.

  • Enjoy being on the floor as a coach, teacher, and driver of change.

  • Superior verbal and written skills for clearly delegating tasks to team members and for effectively communicating results to management.

  • Strong inter-personal and organizational skills.

  • Ability to take initiative and manage tight deadlines.

  • Demonstrated strong leadership skills.

  • Experience with auditing, HACCP, GFSI (preferably BRCGS), Gluten-free certification program, AIB, SPC and other quality measuring programs.

  • Strong knowledge of quality assurance methodologies and strategies with a sound understanding of product formulation controls and documentation.

  • Ability to work independently and as a team player to achieve or exceed organizational goals.

  • Ability to adjust schedule to support business and team needs.

What we offer:

  • We offer a competitive compensation package that includes, bonus plan, Extended Health and RRSP contributions.

  • We have a great culture that centers in building leaders with an emphasis on excellent service

  • You get to join a fun and dedicated QA Team

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:  Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, and Dianne's Fine Desserts.  Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across eight manufacturing facilities, and is continuing its journey of rapid growth.


EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.